Centralized Logging System

CHALLENGE

• To support shifting market demand, client needed to pivot and offer their on-prem
  software solution as Software-as-a-Service (SaaS)
• Needed ability to aggregate and analyze logs from various end-customers running
  client’s solution

SOLUTION

• Enrich logs with appropriate metadata to allow for end-customer delineation and
  sophisticated log analytics for client user base
• Cloud-native infrastructure consisted of Fluentd, Kafka, Kafka Connect,
  Elasticsearch, and Kibana

RESULTS

• Client support team able to support all end-customers from a
  single application
• Enabled rapid resolution of support issues through use of prebuilt frameworks for common use cases
• Granularity of access controls enabled next-level security
• Increased Efficiency & Scale of End-Customer Support Team